Refund Policy

Last Updated: June 2026

1. Overview

At Teachase, we want you to be satisfied with your learning experience. This Refund Policy outlines the conditions under which refunds may be issued for our digital course products. Please read this policy carefully before making a purchase.

2. Eligibility for Refund

You may be eligible for a refund under the following conditions:

  • Request Timeline: The refund request is made within 7 (seven) days of the original purchase date.
  • Course Access: You have accessed less than 25% of the total course content at the time of the refund request.
  • Technical Issues: You are unable to access the course due to a technical issue on our end that cannot be resolved by our support team within a reasonable timeframe.
  • Duplicate Payment: You were charged more than once for the same product due to a payment processing error.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The refund request is made after 7 days from the purchase date.
  • More than 25% of the course content has been accessed or downloaded.
  • The course has been substantially consumed or completed.
  • Downloadable resources have been downloaded and used.
  • The request is based on a change of mind after significant course usage.
  • The user violated our Terms and Conditions.

4. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to theteachase@gmail.com with the subject line "Refund Request."
  • Include your full name, registered email address, order ID or transaction reference number, and the reason for your refund request.
  • Our support team will review your request and respond within 3 business days.

5. Refund Processing Timeline

Once a refund is approved:

  • The refund will be processed within 7–10 business days.
  • The refund will be credited to the original payment method used during purchase.
  • Bank processing times may vary. Please allow additional time for the refund to reflect in your account.
  • You will receive an email confirmation once the refund has been processed.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Contact for Refund Queries

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

  • Email: theteachase@gmail.com
  • Phone: +91-8959292674
  • Support Hours: Monday to Saturday, 11:00 AM – 6:00 PM IST